CareQR - Terms & Conditions

Last updated: 2/3/2026

Welcome to CareQR, a service owned and operated by RemoteKonnect ("we", "us", "our"). These Terms and Conditions ("Terms") govern your access to and use of the CareQR website, platform, and emergency QR services ("Services"). By accessing or using careqrcode.com, you agree to be bound by these Terms.

If you do not agree with these Terms, you must stop using the Services immediately.

1. Eligibility

You may use CareQR only if:

• You are at least 18 years old; or
• You are a parent, guardian, organisation, or service provider authorised to create and manage profiles on behalf of another individual.

You are responsible for ensuring you have appropriate consent from any person whose information you enter into the Service.

2. Description of Service

CareQR enables users to:

• Create emergency profiles with medical details, conditions, medications, allergies, and instructions.
• Generate QR codes that display essential emergency information when scanned.
• Share selected information publicly with first responders via a web page.
• Manage profiles through an online dashboard (depending on subscription level).

CareQR is a support tool only. It does not provide medical advice, diagnosis, or treatment, and it does not guarantee any emergency response.

3. Subscriptions, Billing & Payments

CareQR offers monthly and yearly subscription plans. Payments are processed securely through Stripe.

3.1 Billing

• Subscription fees are charged in AUD unless otherwise stated.
• Subscriptions renew automatically at the end of each billing period.
• You authorise us and our payment processor to charge your chosen payment method.

3.2 Refunds

Subscription fees are generally non-refundable, except where required by Australian Consumer Law or other applicable legislation.

3.3 Cancellation

• You may cancel your subscription at any time via your account or billing portal.
• Your access will remain active until the end of the current billing period.

4. User Responsibilities

You agree that you will not:

• Provide false, misleading, or incomplete medical or contact information.
• Upload information you are not authorised to share.
• Use the Services for unlawful, harmful, or abusive purposes.

You are responsible for maintaining the accuracy of any emergency data, and for updating your profiles when health circumstances change.

5. Emergency Use Disclaimer

CareQR is designed to make key information more accessible in emergencies. However, we do not:

• Guarantee that first responders or bystanders will scan or access your QR code.
• Guarantee the availability of internet, networks, or third-party services.
• Control how others interpret, act on, or respond to the information shown.

6. Privacy & Data Handling

Our handling of personal information is described in our Privacy Policy. By using CareQR, you agree that we may collect and use your information in accordance with that policy.

7. Service Availability

We may modify, suspend, or discontinue the Services at any time, with or without notice, for maintenance, security, or operational reasons.

8. Limitation of Liability

To the fullest extent permitted by law, RemoteKonnect and its directors, employees, and agents are not liable for any indirect, incidental, special, or consequential damages arising from your use of CareQR, including any injury, harm, or loss related to emergency situations or reliance on displayed information.

9. Intellectual Property

All content, trademarks, logos, designs, and software associated with CareQR and careqrcode.com are the property of RemoteKonnect or its licensors. You may not copy, modify, distribute, or reverse-engineer any part of the Service.

10. Governing Law

These Terms are governed by the laws of Australia. You agree to submit to the exclusive jurisdiction of the courts located in Australia in relation to any dispute arising out of or relating to these Terms or your use of the Services.

11. Contact

If you have questions about these Terms, please contact us at support@careqrcode.com.